Privacy Policy

Luna Dorada Wellness Studio respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit wellnessdora.com, create or use a customer account, book a class or appointment, purchase a package or membership, contact us, visit our studio, or participate in our wellness services.

Last Updated: May 19, 2026

1. Who We Are

Luna Dorada Wellness Studio is a wellness studio located in Haledon, New Jersey. We offer wellness, movement, fitness, mindfulness, and private session services, including yoga, Mat Pilates, Zumba, LaBlast, barre and sculpt, breathwork, meditation, Reiki, tarot readings, workshops, private sessions, and online appointments.

For purposes of this Privacy Policy, “Luna Dorada,” “we,” “our,” or “us” means Luna Dorada Wellness Studio and wellnessdora.com.

Contact Information:
Luna Dorada Wellness Studio
347 Belmont Ave
Haledon, NJ 07508
Email: [email protected]
Phone: (201) 328-2267
Phone: (973) 444-3440

2. Information We Collect

We collect personal information in several ways, depending on how you interact with us.

Information You Provide Directly

You may provide personal information when you create an account, book a class, purchase a package or membership, request a refund, cancel or reschedule a session, fill out a form, sign a waiver, contact us, subscribe to updates, or communicate with our team.

This information may include:

• Name, email address, phone number, and contact details.
• Customer account login information and profile details.
• Class bookings, appointment history, package usage, membership details, cancellations, refund requests, and customer panel activity.
• Payment and transaction information, such as purchase amount, package type, membership status, billing details, transaction IDs, payment status, and limited card details such as card brand or last four digits when provided by a payment processor.
• Messages, customer support requests, feedback, reviews, testimonials, and other communications you send to us.
• Health, safety, mobility, pregnancy/postnatal, injury, allergy, emergency contact, or preference information that you voluntarily provide so we can support a safer and more appropriate wellness experience.
• Information you provide for private sessions, workshops, Reiki, tarot, energetic cleansing, online appointments, or other one-on-one services.

Information Collected Automatically

When you visit wellnessdora.com, our website and technology providers may automatically collect certain information, including:

• IP address, browser type, device type, operating system, and general location information derived from your IP address.
• Pages visited, links clicked, booking pages viewed, referring pages, date and time of visit, and website usage activity.
• Cookie identifiers, session information, security logs, and similar technical data.

Information From Service Providers and Third Parties

We may receive information from third-party providers that help us operate our business, such as booking systems, customer account tools, payment processors, email or SMS providers, website hosting providers, analytics tools, advertising platforms, social media platforms, and security providers.

3. How We Use Personal Information

We use personal information for the following purposes:

• To create and manage customer accounts.
• To schedule, confirm, cancel, reschedule, and manage classes, appointments, private sessions, workshops, and online sessions.
• To manage customer panel activity at /my-profile, including bookings, cancellations, purchases, memberships, credits, and refund-related requests.
• To process purchases, memberships, packages, payment confirmations, invoices, refunds, and transaction records.
• To communicate with you about bookings, reminders, schedule changes, cancellations, instructor changes, customer support, account updates, policy updates, and studio operations.
• To provide yoga, Pilates, Zumba, LaBlast, barre, sculpt, breathwork, meditation, Reiki, tarot, workshops, private sessions, and online appointments.
• To support safety, accessibility, wellness preferences, and reasonable accommodations when you voluntarily provide relevant information.
• To respond to questions, complaints, refund requests, account requests, privacy requests, and customer service inquiries.
• To send newsletters, offers, class updates, event announcements, and marketing messages where permitted by law. You may opt out of marketing communications at any time.
• To improve our website, booking flow, customer experience, class offerings, scheduling, marketing, and studio operations.
• To protect our website, customer accounts, payment systems, studio, staff, instructors, practitioners, and customers from fraud, misuse, unauthorized access, or security incidents.
• To comply with legal obligations, enforce our policies, resolve disputes, maintain business records, and protect legal rights.

4. Customer Panel, Bookings, Cancellations, and Refund Requests

Customers may use the customer panel at /my-profile to manage account details, bookings, cancellations, packages, memberships, and refund-related requests where the system supports those actions.

When you use the customer panel, we may collect and process information about your login, account activity, purchases, class credits, appointment history, cancellation activity, refund requests, and related communications. This information is used to operate your account, apply studio policies, process eligible requests, prevent errors or misuse, and keep accurate business records.

Refunds and cancellations are also subject to our Cancellation Policy, booking terms, package terms, membership terms, and applicable law.

5. Payments and Billing

Payments may be processed by third-party payment processors. When you make a purchase, payment processors may collect and process payment card information, billing details, authentication information, fraud prevention information, and transaction data.

Luna Dorada Wellness Studio does not intentionally store your full credit card number or CVV on wellnessdora.com. We may receive limited transaction details from payment processors, such as payment status, purchase amount, date, transaction ID, card brand, limited card digits, refund status, and billing contact information.

Payment processors and financial institutions process your payment information under their own privacy and security terms.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, log files, and similar technologies. These technologies help the website function, keep users logged in, remember preferences, protect accounts, measure website performance, understand visitor activity, and improve marketing effectiveness.

We may use the following categories of cookies and similar technologies:

• Essential cookies: Needed for website functionality, customer accounts, booking flow, security, and payment-related functions.
• Performance and analytics cookies: Used to understand website traffic, page performance, booking flow, and visitor behavior in aggregated or statistical form.
• Preference cookies: Used to remember settings or choices you make on the website.
• Marketing and advertising cookies: Used only if enabled, to measure or improve marketing campaigns, social media activity, advertising performance, or retargeting.

You can control cookies through your browser settings. Disabling certain cookies may affect website features, customer login, booking functionality, payment flow, or the customer panel at /my-profile.

7. Analytics, Advertising, and “Do Not Sell or Share”

We do not sell personal information for money. We also do not use personal information to make automated decisions that produce legal or similarly significant effects about you.

If our website uses analytics, advertising pixels, retargeting tools, social media integrations, or similar technologies, those tools may collect or receive certain website activity, device, cookie, or usage information. Depending on the law that applies to you, this activity may be considered targeted advertising, sharing, or a sale of personal information even when no money is exchanged.

You may request to opt out of any sale, sharing, or targeted advertising activity by contacting us at [email protected]. Where required by applicable law and supported by our systems, we will also honor valid opt-out preference signals, such as Global Privacy Control.

8. How We Share Personal Information

We may share personal information with the following categories of recipients:

• Booking and customer account providers: To manage schedules, accounts, class credits, memberships, bookings, cancellations, and customer panel features.
• Payment processors and financial providers: To process payments, refunds, chargebacks, fraud checks, and transaction records.
• Website, hosting, and security providers: To operate, host, secure, maintain, and improve wellnessdora.com.
• Email, SMS, and communication providers: To send booking confirmations, reminders, updates, policy notices, marketing messages, and customer support communications.
• Analytics and marketing providers: To understand website activity, improve services, measure marketing performance, and, if enabled, support advertising or retargeting.
• Instructors, practitioners, staff, and service providers: To provide classes, appointments, private sessions, online sessions, workshops, and customer support.
• Professional advisors: Such as accountants, attorneys, insurers, and consultants when reasonably necessary for business, legal, tax, insurance, or compliance purposes.
• Legal, safety, and compliance recipients: When required by law, court order, subpoena, government request, law enforcement request, or when we believe disclosure is necessary to protect rights, safety, property, customers, staff, instructors, practitioners, or our business.
• Business transaction recipients: If we are involved in a merger, sale, transfer, financing, acquisition, restructuring, or similar business transaction.

We do not allow service providers to use personal information for purposes unrelated to the services they provide to us, except as permitted by their own legal obligations or as otherwise disclosed to you.

9. Health, Wellness, and Sensitive Information

Some services may involve wellness, fitness, movement, energy work, personal reflection, spiritual practice, or private consultation. You may choose to share sensitive information, such as mobility limitations, injuries, pregnancy or postnatal considerations, stress levels, wellness goals, personal preferences, or other health-related context.

We use this information only as reasonably necessary to support your service, safety, comfort, scheduling, accommodations, communication, and customer experience. We do not use voluntarily provided health or wellness information for advertising targeting.

Our services are not a substitute for medical care, therapy, diagnosis, or treatment. If you have a medical condition, injury, pregnancy-related concern, mental health concern, or other health issue, please consult a qualified healthcare professional before participating in any class, appointment, or wellness service.

10. Text Messages, Email, and Marketing Communications

We may contact you by email, phone, or text message for transactional and operational reasons, including booking confirmations, reminders, cancellations, schedule updates, account issues, payment issues, refund requests, and customer support.

If you opt in to marketing communications, we may send class updates, studio announcements, events, offers, newsletters, and wellness-related content. You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. You may opt out of marketing text messages by replying STOP where supported or by contacting us.

Even if you opt out of marketing communications, we may still send non-marketing messages related to your account, bookings, payments, safety, legal notices, or policy updates.

11. Your Privacy Choices and Rights

Depending on where you live and the law that applies to your personal information, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal, operational, safety, transaction, and recordkeeping exceptions.
• Request a portable copy of certain personal information.
• Opt out of targeted advertising, sale, or sharing of personal information, where applicable.
• Withdraw consent for certain processing activities, where consent is the basis for processing.
• Appeal a privacy request decision where applicable law gives you that right.
• Not be discriminated against for exercising privacy rights protected by law.

You may submit privacy requests by emailing us at [email protected] or by using your customer panel at /my-profile where the requested action is available.

For security, we may need to verify your identity before completing a privacy request. We may ask for information that reasonably matches the information associated with your account, booking, purchase, or prior communication. We will respond within the timeframe required by applicable law.

We may deny or limit a request where permitted by law, including when we need information to complete a transaction, maintain business records, detect fraud, protect security, comply with legal obligations, resolve disputes, enforce agreements, protect safety, or preserve legal rights.

12. New Jersey Privacy Notice

Luna Dorada Wellness Studio is located in New Jersey. Depending on the nature and volume of personal information processed and the law that applies, New Jersey residents may have rights regarding access, correction, deletion, portability, and opting out of certain processing activities such as targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects.

We do not sell personal information for money and do not use personal information for automated profiling that produces legal or similarly significant effects. If any website analytics, advertising, or social media technology is considered a sale, sharing, or targeted advertising activity under applicable law, you may request to opt out by contacting us at [email protected]. We will also honor valid universal opt-out signals where required by law and supported by our website systems.

13. Data Retention

We keep personal information for as long as reasonably necessary to provide services, manage accounts, complete bookings and payments, process refunds, maintain records, comply with legal obligations, resolve disputes, enforce agreements, protect safety, prevent fraud, and operate our business.

Retention periods may vary depending on the type of information. For example, customer account information may be kept while your account remains active; transaction and payment records may be kept for tax, accounting, chargeback, and legal purposes; and communications may be kept as needed for customer support, legal compliance, or business records.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, password-protected systems, secure service providers, payment processor safeguards, security monitoring, and limiting access to personal information to people who need it for business purposes.

No website, booking system, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security, but we work to protect personal information in a manner appropriate to the nature of the information and our business.

15. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental consent.

Some studio services may be available to minors only with a parent or guardian’s involvement, consent, booking, waiver, or supervision, depending on the service. If you are a parent or guardian and believe that a child under 13 has provided personal information to us through the website without appropriate consent, please contact us at [email protected] so we can review and address the issue.

16. Third-Party Websites and Social Media

Our website may link to third-party websites, platforms, social media pages, booking tools, payment processors, video meeting tools, or other external services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

If you interact with us through social media platforms such as Instagram, those platforms may collect and process your information under their own privacy policies.

17. Online Appointments

If you book an online appointment, such as online Reiki, online tarot, or another one-on-one virtual session, we may use your contact information, booking details, account information, payment information, and session-related communications to schedule and deliver the appointment.

Online appointments may be conducted through third-party video, messaging, or communication platforms. Those platforms may process information according to their own privacy policies and technical settings.

18. International Visitors

Luna Dorada Wellness Studio is based in the United States, and wellnessdora.com is operated for a U.S.-based wellness studio. If you access the website or contact us from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, booking systems, services, legal obligations, privacy practices, or business operations. When we update the policy, we will revise the “Last Updated” date at the top of this page.

Your continued use of wellnessdora.com, your customer account, bookings, memberships, packages, or services after an updated Privacy Policy is posted means you acknowledge the updated policy, to the extent permitted by law.